SOFTWARE/HARDWARE STARTING PROBLEMS – ERROR MESSAGE “iDS not found”
This problem occurs when the software cannot detect the iDS due to:
- defect USB cable
- not working USB port
- defect computer
- problems with current software application installation
- defect iDS
- try with a different USB cable
- try a different USB port on the computer
- try a different computer (if possible)
- uninstall and reinstall software application
HOW TO UNINSTALL MASTER SOFTWARE:
C;/Program Files (x86)/iDS/ScanSea (for excample)
Run "uninstall.exe"
Install your master software new.
In case you did not keep a copy of your master software, please request another master software by check marking the filed "Master Software Request" in the form on the right.
IMPORTANT:
During software starting process and/or during model updates (automatically when software starts), make sure not to:
- power down computer
- run laptop battery empty
- disconnect USB cable
This could damage the iDS and there is unfortunately no way to protect the hardware!
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